At Wacaco, we are committed to providing our customers with high-quality products and a satisfying experience. We stand behind the quality and craftsmanship of our products and offer the following warranty policy:
1. WARRANTY COVERAGE
Our products are covered by a limited warranty against defects in materials and workmanship. This warranty is applicable to the original purchaser and is non-transferable.
2. WARRANTY PERIOD
The warranty period varies depending on the specific product. Please refer to the product documentation or the warranty card included with your purchase for the exact warranty period. For our portable espresso machines, we provide a serial number registration card that can extend the warranty period by an additional 6 months if you register your purchase online.
3. WARRANTY SERVICES
If during the warranty period, you encounter any defects or malfunctions in your Wacaco product, please contact our customer support team. We will evaluate the issue and, at our discretion, either repair or replace the product.
The warranty does not cover damage resulting from misuse, abuse, accidents, unauthorized modifications, normal wear and tear, or failure to follow the product instructions. It also does not cover any incidental or consequential damages.
5. PROOF OF PURCHASE
To make a warranty claim, you will be required to provide proof of purchase, such as a sales receipt or order confirmation
6. RETURN SHIPPING
If a product needs to be returned for warranty service, the customer is responsible for the cost of shipping the product to our designated service center. We will cover the return shipping cost for repaired or replaced products.
7. NON-WARRANTY REPAIRS
If a product issue falls outside the scope of the warranty, we may offer repair services at the customer's expense. In such cases, we will provide an estimate of the repair cost for your approval before proceeding.
8. CUSTOMER SUPPORT
Our dedicated customer support team is available to assist you with any questions or concerns regarding your Wacaco product. Feel free to reach out to us through our website, email, or other designated contact channels.
Please note that Wacaco policy is to honor product warranties and to perform services only on products purchased from an authorized Wacaco dealer. If you purchase a Wacaco product from an unauthorized dealer or if the original factory serial number has been removed, defaced or altered, your Wacaco warranty will not be valid.
This warranty policy is subject to change, and any updates will be reflected on our official website. We recommend visiting our website for the most up-to-date information regarding warranty coverage.
Thank you for choosing Wacaco. We value your satisfaction and are committed to providing you with exceptional products and service.
REMINDER: WARRANTIES ARE NON-TRANSFERABLE. SECOND-HAND ITEMS, INCLUDING SALES FROM WEBSITES SUCH AS EBAY AND CRAIG'S LIST, ARE NOT COVERED BY A MANUFACTURER'S WARRANTY.
Date of last update: June 19th, 2023.